FAQ

Products

How do I know what size to chose?

We use basically the same sizes as competing brands. Examples are you between S & M we recommend that you order M.

Orders

Which payment methods do you use?

We use Swish, card payment (via strip system), Klarna Checkout and all their payment options. Among other things, Card payment, invoice, partial payment and direct payment. Their checkout works in most of the countries in the world, but it can vary which payment methods work in different countries.

Can I cancel my order?

If your order has not been sent, then you can of course cancel your order. However, we offer very fast delivery which means that we handle your orders very quickly after the purchase is made. So if you wish to cancel your order, our advice is to contact us immediately. But we cannot guarantee that you can cancel the order due to the fact that it may have been sent.

I haven't gotten my order confirmation?

The most common reason when you haven't received your order confirmation is that the email is incorrect. Please verify that through Klarna, because it's from them that we get the information.

In some cases it may be due to an active spamfilter that blocks our email. Please check your junkmail and similar to rule that out. If you still cannot find it, please contact our customer service.

Deliveries

When can I expect my order?

Normal delivery within Sweden is 1-3 work days, other European countries 2-6 work days. During intense periods there might be delays, but if that is the case you will be informed.

How much is shipping?

39 Sek but free shipping on orders over 500 Sek. If you want to change size or complain your order you need to pay the freight so always check the sizechart before you order.

Can I track my shipment?

Yes of course, you will get a mail when your order is sent from our ware house and in that mail you will find a link that traces your shipment and also a tracking id.

Return & Exchange policy

Can I change to another design?

Of course, you have 30 days of exchange right on all your purchases, You are responsible for the shipping back so always check our size guide before you order. returned to our customer service at support@poesisportswear.com and we will help you with this.

How do I return my purchase?

You have a 30 day open purchase on all of our products. If you wish to exercise these rights, please send an email to support@poesisportswear.com and we will help you as soon as possible.

How do I return a faulty or broken product?

We always guarantee that your product is flawless when we handle and ship your order. So if you should receive a faulty or broken product, it is very important that you send us an email as soon as possible at support@poesisportswear.com so we can help you.

Warranty

How long am I covered by warranty and what does it cover?

All of our products have a warranty of one year. The products are made to withstand our high demands. Besides that, our products are also covered by warranty from possible manufacturing issues.

What is not covered by warranty?

Defects or damages due to stealing, fire, water or that the products has been exposed to UV radiation.

Damages or problems due to wrongful use, accidents or unwarranted reparation or modification of the product.

Appearance changes, injuries and defects due to normal wear and tear and aging (for example, scratches, wear and tear).