All prices include 25% VAT unless otherwise stated. We reserve for any printing and writing errors. If you are under 18 you must have a legal guardian's permission to order.
Payment is made via Swish, card payment (via Stripe system) or Klarna Checkout and their terms are in the last step when payment is made, where you accept our purchase terms and also Klarna's terms. We offer all payment methods that Klarna has in their checkout at present.
We send our packages by Postnord. Normal time for delivery is 1-3 work days within Sweden and 2-6 work days to other European countries.
The cost of shipping will show when you are checking out of the register. We charge 200 SEK for non-collected packages.
If you ordered an item and regret you after we have sent out your order, you must return the package according to information below under 4, Right of withdrawal. You will otherwise be charged 200 SEK for unpacked packages.
4. Return policy
As a private person you have a 14-day right of withdrawal, but we leave 30 days of open purchase to all our customers. This means that you get the money back if you are not satisfied. The product must not be used but only up packed and use minimal to assess whether you are satisfied with it, ie normally only once. If the product has been handled in a way that has not been necessary to determine its properties and function, we will deduct the value reduction that has taken place. All accessories and packing material must be sent with. Returns must be returned in original packaging and well packed in suitable outer packaging. Any transport damages as a result of defective packaging will be charged to you as a customer. When using the right of withdrawal, it is you who is responsible for the return cost.
Keep in mind that you are responsible for the risk of return shipping. The risk includes, among other things, whether your shipment comes off during shipping. Therefore, please use our shipping bill which we send with where the shipment can be tracked, and save the submission receipt.
The product must reach us no later than 30 days after the delivery date. We will return the money to your account no later than 30 days after the product is returned.
In case of return this needs to be verified in writing, this is done by sending us an email to firstname.lastname@example.org
Unless otherwise stated by Poesi Sportswear, all hardware products are covered by a 12-month warranty. The warranty covers only manufacturing defects and not errors that have been caused by the product being exposed to external force or unintentional use.
We check and test submitted returns in accordance with the error description. It is therefore important that it is as comprehensive as possible. If the goods are flawless, a fee of 200 SEK will be charged to cover our labor costs and for the return from us. The product must be sent to Poesi Sportswear within 30 days after the defect has been discovered in order for the warranty to be invoked. Complaints must be made in writing by email to email@example.com.
The factory guarantee cannot be transferred to another party, but applies only to the person who is on the receipt or invoice. Receipt copy or order number must be presented in order to claim warranty repair.
6. Personal data
Poesi Sportswear is responsible for the processing of the personal data that you as a customer submit to us. This information will be used for marketing purposes and for our newsletter, this will be approved via the terms of the checkout.
No information is passed on to another party but is only used by Poesi Sportswear. If you want to change any information, you can do so by contacting us at firstname.lastname@example.org. If you want to be removed from the register, just contact us.
7. Force majeure
Events such as war, natural disaster, strike, authority decisions, non-delivery from subcontractors, costly circumstances and comparable event, outside Poesi Sportswear's control - which could not be foreseen - are attributed to force majeure, which means that Poesi Sportswear is relieved of its obligations to fulfill entered agreements.
Poesi Sportswear – 911007-1710
Lugnets Hage 5, 44340 Gråbo